How can we help?
Welcome to our Help Center! Here you’ll find answers to frequently asked questions about our customized bag, ordering process, and international trade services. If you still need assistance, feel free to contact us directly — we’re here to help.
Why Choose Us
At Shenzhen Youfan Industry Co., Ltd, we specialize in customized luggage and bags for global clients. Whether you’re a retailer, wholesaler, or private label brand, we provide high-quality, fully customizable solutions that combine design, durability, and international reliability.
Here’s why businesses around the world choose to partner with us:
🎯 1. Full Customization (OEM & ODM)
We turn your ideas into functional, market-ready products. From materials and colors to logos, compartments, and packaging, every detail is designed to fit your brand vision.
🧳 2. Wide Product Range
Our catalog covers a broad spectrum of bags and luggage, including: Travel bags & trolleys Backpacks & duffels Baby & maternity bags Tactical & outdoor gear Hydration vests & sports bags Promotional & event bags Need a niche product? We’ll help you create it.
💡 3. Design & Sampling Support
No design team? No problem. Our professional R&D team offers: ✅ Free structure consultation ✅ 2D/3D sample mockups ✅ Fast sample production (7–10 days)
💬 4. Dedicated Service Team
Our experienced sales and support team provides responsive communication from quote to delivery. Fast reply within 24 hours Multilingual support One-on-one order tracking
FAQ
🛍️ Product & Customization
Q: Do you offer product customization?
A: Yes! We offer full OEM/ODM customization for all luggage types including travel bags, backpacks, baby bags, tactical gear, and more. You can customize the size, material, color, logo, compartments, and packaging.
Q: What is your minimum order quantity (MOQ)?
A: Our standard MOQ varies by product, usually starting from 100 to 500 pcs. For specific products or trial orders, please contact us.
Q: Can I request a sample before placing a bulk order?
A: Absolutely. We offer custom or stock samples. Sample fees may apply and are usually refunded upon bulk order confirmation.
📦 Ordering & Shipping
Q: How do I place an order?
A: You can submit an inquiry via our website or contact our sales team directly. We’ll guide you through the customization, quotation, and production process.
Q: Do you ship internationally?
A: Yes, we ship worldwide. We support EXW, FOB, CIF, and DDP terms depending on your shipping needs.
Q: What’s your production lead time?
A: Sample orders typically take 7–10 days. Bulk orders take 25–45 days depending on order size and customization requirements.
Q: Which logistics options do you offer?
A: We work with trusted freight forwarders and support sea freight, air freight, express (DHL/UPS/FedEx), and rail shipping to Europe.
💳 Payments & Invoicing
Q: What payment methods do you accept?
A: We accept T/T, PayPal, Western Union, and L/C (for large orders). A deposit is required to begin production.
Q: Do you ship internationally?
A: Yes, we ship worldwide. We support EXW, FOB, CIF, and DDP terms depending on your shipping needs.
🛠️ After-Sales Support
Q: What if there is a quality issue with my order?
A: We stand behind our quality. If you receive any defective or incorrect items, contact us within 7 days of delivery. We’ll provide a solution — whether it’s a refund, replacement, or repair.
Q: Do your products come with a warranty?
A: Yes. Most of our products come with a 6–12 month warranty depending on the item and use case.
📩 Contact Us
Still have questions? Our support team is ready to help you with product advice, custom orders, or logistics solutions.
📧 Email: info@voufanbags.com
📞 Phone/WhatsApp: +86-150-0757-5753
📍 Office Hours:
Business Hours: Monday To Friday 7am To 12pm Weekends 9am To 12pm
Holiday Hours May Vary.
🚀 Ready to grow your brand with us?
Join hundreds of satisfied clients who trust Shenzhen Youfan Industry Co., Ltd for reliable, stylish, and functional custom luggage and bags. Let’s build your product together.